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Jira integration

Pulse integrates with Jira Cloud to receive data about issues, necessary to calculate the metrics Lead time and Cycle time.

Setting up the Jira integration

To set up the Jira integration:

  1. On Pulse, expand Integrations and select Jira.

  2. Click Install Jira and follow the instructions on the Jira UI to install the app.


    This step should be performed by a Jira administrator, since Pulse will only have access to Jira resources that the user setting up the integration has access to.

    You can only integrate one Pulse organization with each Jira instance.

    Installing the Pulse Jira app

  3. Wait until you get a confirmation that Pulse successfully created the integration and the necessary webhooks on Jira.

    If there was an error please contact support.

Collected data

The table below lists the data that the Jira integration collects from your Jira issues, together with the metrics that Pulse calculates from the data to display on the dashboards.

Data collected from Jira Details Used in
Issues Issue data includes all issue status transitions. Lead time and Cycle time metrics on the Lead & Cycle time dashboard
Projects Project data includes the name of the Jira projects. Filters on the Lead & Cycle time dashboard
Issue types Pulse groups issue types per name since in Jira you can have the same issue type name in different projects.

This means that, for example, the Pulse UI will group different issue types named Subtask and Sub-task under the name of the issue type that was processed first. For all effects, these issue types are the same for Pulse.
Filters on the Lead & Cycle time dashboard

See also